In response to the global pandemic currently affecting all travellers and our future guests, we have updated our booking policies so as to offer increased flexibility during these difficult times.
Existing Reservations scheduled for arrival before April 30,2020: Non-refundable or flexible reservations, can be changed for future credit, or cancelled at no charge up to 24 hours before scheduled arrival.
Existing Reservations scheduled for arrival between May 1st until June 15: Non-refundable rate reservations, can cancel their reservation and receive a ‘Non-refundable Cancellation Voucher’ that will be sent via e-mail. This voucher will be redeemable for the same value as the original booking and valid for stays until October 31st, 2021. Flexible reservations, now have up to 7 days to cancel their reservations free of charge.
Future Reservations booked directly via email before April 30th, now have the ability to cancel free of charge up to 7 days before scheduled arrival date, regardless of seasonality.
Kindly send us an e-mail at email@example.com and a Reservations Executive will assist you in making any necessary amendments.
Thank you for your patience and solidarity as we unite to face such unprecedented times. When the time is right, we will be here to welcome you!